About

Augment CXM is a navigation system for the contact center built off of hundreds of millions of customer interactions. It provides real-time guidance to every agent, on every turn of the conversation, enabling novice agents to navigate customer queries like veterans.

Our technology is backed by three breakthrough technologies:

• A semantic deep learning engine: Analyze more than keywords, with an AI built to understand full conversations
• Predictive KPIs: The ability to know the KPI of any conversation. Even without the customer completing a survey
• Real-time analysis: Review and analyze each and every turn of the conversation, the moment it happens in true real-time

https://www.augmentcxm.com/ (official website)